![]() It is possible your point balance could be negative if you do not have enough points in your account because of the item cancellation. Points will be deducted from your account for the reward. If the item that is canceled from your order drops your point balance below what is required to redeem the reward, you will still receive the reward as long as other merchandise is being shipped. What happens to my Beauty Insider Reward if part of my order or entire order is canceled?īeauty Insider rewards are shipped with merchandise orders. If an item is canceled from your order, you will not receive Beauty Insider points for that item. What happens to my Beauty Insider points if part of my order is canceled?īeauty Insider points are awarded for all merchandise that is purchased. Orders that contain out of stock items will be partially canceled for U.S. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. All in-stock items in your order will be shipped. If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed. It takes up to 2 weeks to process a return and credit your credit card account. If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped." Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped." During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment. Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed." *Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to pick up your package, your shipper will provide the code directly to you. The release form can be printed or provided to the Access Point location from your smart device at the time of pickup with a valid ID. The UPS package release form includes shipment/order details for the package (recipient or alternate name, shipper name, UPS Access Point location address, and tracking number). My Choice for business customers will be able to provide a UPS package release form when picking up packages. Option 5: This option is currently available only at The UPS Store locations. Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).* ![]() If the last name or full address doesn't match, you’ll need to provide the package tracking number to the UPS Access Point representative. Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. Option 2: Present a government-issued photo ID where the last name matches the last name on the package. Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package. One of the following identification requirements must be met when you pick up your package at a UPS Access Point ® location: When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s “Awaiting Customer Pickup”. After 7 calendar days, your package will be returned to the sender as undeliverable. ![]() If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point ® location near your home, where your package will be held for you to pick up for 7 calendar days.
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