![]() It should have an indicator-often a glowing green light-to tell you whether or not it is currently connected to the internet. This may also occur when attempting to negotiate SSL VPN with the free version of FortiClient.The best way to check if your internet is down is to look at your router.Check for compatibility issues between FortiGate and FortiClient and EMS.Reinstall the FortiClient software on the system.Issues at this stage usually occur due to a corrupted installation of FortiClient or due to OS problems.Look for host check/ MAC address check/ AV check is enabled.If a user tries to log in from the local/guest user make sure the 'Restrict to Specific OS Versions' is disabled.Additionally, check whether the correct Realm is being used and if any are configured.This issue may occur if a corresponding policy for the users has not been configured.Verify the user is also matching the correct portal.If a user has a configured user group in the SSL VPN settings, always configure the user group in the firewall policy.It is possible to have user and group configured but it must be exactly the same in SSL VPN authentication rules and Firewall policy.The -14 error of around 80% could be because of a user/group mismatch between the SSL VPN authentication rules and the Firewall policy for SSL VPN.This issue often occurs if the user is not in the correct user group with VPN access. If negotiation stops at this stage, check whether the username and password were entered correctly.Negotiation stops at this stage due to issues with user privileges.Your username or password may not be configured properly for this connection'. It may feature an error such as 'Unable to log on to the server.(-7200)' message with 'sslvpn_login_cert_checked_error': Troubleshooting Tip: Failure to connect via SSL VPN with 'Credential or SSLVPN configuration is wron. Failure to connect via SSL VPN with 'Credential or SSL VPN configuration is wrong.To resolve the 'Credential or SSL VPN configuration is wrong (-7200)' error, follow the steps in this article: Troubleshooting Tip: When logging in with SSL VPN, the error 'Credential or SSLVPN configuration is.If negotiation stops at this percentage with the error 'Credential or SSL VPN configuration is wrong (-7200)', recheck the credentials.Negotiation stops at this percentage if there is an issue with two-factor authentication.Check the local machine and network setup. An application or the FortiGate may cause this error.Technical Note: How to limit the SSL and TLS versions of connections initiated by Forticlient explains how to check the TLS version. Check if the TLS version that’s in use by the FortiGate is enabled on the client. If this message appears, there is a mismatch in the TLS version. It may mean a TLS version mismatch, which will also show as error -5029.This may occur when FortiClient generates a new pop-up window verifying whether the user wishes to proceed with a non-trusted TLS/SSL certificate. ![]() Check if the TLS version that is in use by the FortiGate is enabled on the client. Negotiation stops at this percentage with error -5029.Check firewall policy to make sure there is at least one policy with Incoming Interface as SSL VPN tunnel interface (ssl.root).Confirm whether the server certificate has been selected in FortiGate SSL VPN settings.Check whether the correct remote Gateway and port are configured in FortiClient settings.Check whether the PC is able to access the internet and reach the VPN server on the necessary port.The issue is usually due to a network connection.The error may be 'Unable to establish the VPN connection.The cause may vary depending on the percentage the negotiation stops at: This article describes common causes of errors where the SSL VPN stops negotiating at specific percentages and offers solutions.
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